Question 1

Is Properteer free?

Accepted Answer

You can sign up for a 30-day free trial with no credit card required. During your trial, you'll have access to all of Properteer's features for one property, including your personalized maintenance plan, replacement forecast, and financial planning tools. After the trial period, you'll need a subscription to continue using Properteer.

Question 2

What plans do you offer?

Accepted Answer

Two plans: Monthly, which you can cancel anytime, and Annual, which costs less than paying monthly for a year. Both plans include every feature — the only difference is the billing schedule and the annual discount. See the pricing page for current prices. Both start with a 30-day free trial.

Question 3

Can I switch from monthly to annual later (or vice versa)?

Accepted Answer

Yes. You can switch between the Monthly and Annual plans anytime from the Billing page in your account. If you switch from Monthly to Annual mid-cycle, you'll be charged the prorated difference.

Question 4

What if I need to cancel my monthly plan?

Accepted Answer

Cancel anytime from the Billing page in your account — no fees, no phone calls. Your access to subscription features ends at the end of the current monthly billing period.

Question 5

What if I prepay for a year and need to cancel early?

Accepted Answer

You can cancel your Annual plan anytime from the Billing page. You will keep access to Properteer through the end of your paid annual term. If you feel you have been billed in error, email support@properteer.ai and we will make it right.

Question 6

What happens after the 30-day free trial?

Accepted Answer

Nothing is charged — you never enter a card to start your trial. When the 30 days are up, your plan pauses until you choose a Monthly or Annual plan. Everything you've added stays in your account, ready when you subscribe.

Question 7

Can I add more than one property?

Accepted Answer

Your 30-day free trial includes one property. A homeowner subscription covers up to 2 properties — your home, plus a rental or a parent's house. TrueCost reports you buy on homes you're considering don't count toward this. Managing more than 2? Our property manager plans cover larger portfolios — contact us and we'll set you up.

Question 8

Do I need to upload an inspection report?

Accepted Answer

Nope. Just enter your address and we'll build your plan using public property data. If you do have a home inspection report, uploading it gives us a more detailed picture of your home's components — but it's optional.

Question 9

How is my data protected?

Accepted Answer

Your payment information is handled by Stripe and never passes through our servers. We treat your home data the same way — only authorized account holders can access a property, and we never sell personal data. See our Privacy Policy for the details.

Question 10

Are my TrueCost Analysis Report credits refundable?

Accepted Answer

No. Once purchased, report credits are non-refundable. However, they never expire — if you buy more than one, you can use the rest whenever you need them.

Question 11

What forms of payment do you accept?

Accepted Answer

Payments are processed by Stripe, which supports most major credit and debit cards as well as Apple Pay and Google Pay.

Question 12

Is my payment safe?

Accepted Answer

Yes. Your payment information is handled by Stripe (PCI-DSS certified) and never passes through our servers.

Question 13

What if I want to add multiple properties?

Accepted Answer

Your 30-day free trial allows you to add one property. If you'd like to add multiple properties, you'll need a subscription to Properteer.

Question 14

Can I cancel my free trial online?

Accepted Answer

Yes. Through your online account, you can cancel your subscription from the billing page.

Question 15

Can I cancel at any time?

Accepted Answer

Yes. Canceling your subscription will end access to subscription only features on the last day of your paid subscription period. For example, if you cancel one month in to your annual subscription, you will maintain access to subscription features through the end of the annual period. However, if you cancel during your free trial period, your access to subscription only features will end immediately upon cancellation.

Question 16

What is your cancellation policy?

Accepted Answer

You can cancel at any time. If you cancel during a free-trial period, you will not be billed for the subscription. If you cancel during your paid subscription, your access to paid features will end at the end of your current subscription period.

Question 17

What is your refund policy?

Accepted Answer

When you cancel your subscription, you will continue to have access to the services through the end of your current subscription period. If you feel you have been billed in error, please contact us at support@properteer.ai.

Haven't bought the house yet?

Pricing questions

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Haven't bought the house yet?

Pricing questions

Stop chasing contractors. Let Chat do it.